Oracle Identity Governance Review

It's a complex product and it runs a bit slower than its competitors but it does automate user creation.

What is most valuable?

Automated User Creation and provisioning of connected resources in the case of Identity Manager, Access control to protected web resources with regards to Oracle Access Manager.

How has it helped my organization?

OIM eliminates the need for manual creation of users and assigning of various resources. It reduces the time needed for onboarding new users.

What needs improvement?

The management of workflows could use some improvement as well as the overall performance of the product. Because this is such a complex product, we find that it runs a bit slower than its competitors.

For how long have I used the solution?

I have used the Oracle products for 7 years. I have experience with both the 10g and 11g versions of the product.

What was my experience with deployment of the solution?

Yes we encountered a lot of issues with deployment due to the fact that we are a highly customized environment.

What do I think about the stability of the solution?

No, this has not been much of an issue for us.

What do I think about the scalability of the solution?

No this has not been much of an issue for us. The product scales quite well with the size of our user base.

How are customer service and technical support?

Customer Service:

The customer service for the product is satisfactory.

Technical Support:

The level of tech support could use some improvement.

Which solution did I use previously and why did I switch?

We did use a different product before going to Oracle and we made the switch due to lack of support for the other product.

How was the initial setup?

The setup was complex due to too many customized provisioning workflows within our organization.

What about the implementation team?

We implemented the product through a partner of the vendor. Their expertise was what we expected.

Which other solutions did I evaluate?

Yes, we evaluated both Sun Identity Manager, and CA Identity Manger.

What other advice do I have?

I would say this is a good product but some time would have to be spent in planning and learning.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
The most valuable feature is the flexible automation functionality which has optimized our user access privilege management. This has allowed us to create and delete user accounts more accurately and efficiently. This feature has enabled us to save time and resources needed to perform mundane manual tasks.
This solution has improved the organization in several ways, including saving many help-desk password-reset calls, IT staff productivity, and quicker user on-boarding.
It has a very good response time.
The solution is quite stable once you are able to overcome the bugs
The most valuable feature is the set of out-of-the-box connectors.
Good features are the RBAC and UI customization.
Understanding what a customer is using, what they are looking for, and allowing permissions is a challenge. We use the information we get in order to understand the behavior of the customer beyond the security and to understand what they have been doing in the last month. It's a nice way to understand what is attracting the customer and what they are clicking. That could be implemented by using this kind of application.
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