Oracle Identity Governance Review

It has helped in the automation of account handling and creation for multiple systems.

Valuable Features

I feel the Provisioning and Reconciliation Engine as well as the Adapter Factory are most the valuable, apart from the standard features which most identity management solutions provide.

Improvements to My Organization

It has helped in central user management and the automation of account handling and creation for multiple systems. It has also helped in data interaction between customer and third party data, which is an integral part of any business these days.

Room for Improvement

Unfortunately while working with v9i, we had to do a lot of customizations because the product did not support much. With v11i, some of the customization has been reduced. However, the GUI is some what a bit more complicated, and it could be improved with a single GUI.

Customer Service and Technical Support

It's very poor, just 3/10.

Pricing, Setup Cost and Licensing

Oracle is still very expensive, and is not generally used by SMEs.

Other Advice

With the new version of the products, its best left to the choice of the implementer to analyse the pros and cons of the different vendors before deciding on which product to choose.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Business partners with Oracle.
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