Oracle Identity Manager (Oracle IAM) Review
Hard to set the SAN setup correctly for LCM silent installations​ but it shaved 6 hours per environment setup


Valuable Features

The most valuable features are the attestation of identities and the robust set of identity analytics.

Improvements to My Organization

The way we have designed and implemented the solution has set us up to become a shared service model. This platform allows for us to customize any solution to meet the business capabilities.

Room for Improvement

With Oracle, it's always about the learning curve and the nature of how the product is integrated. It takes tons of training and getting the right experienced people involved in order to launch the initial framework. Some of the adapters also do not work very well or have limited functionality.

Use of Solution

We have used Oracle IdM Products for 3 years now but just started using the new R2 framework 6 months ago.

Deployment Issues

Yes, we encountered issues with determining if we wanted to use the LCM installation over manual. Once we determined that LCM was a good choice then it was a pain getting the SAN setup correctly to allow for these silent installations.

Stability Issues

In our sandbox environment we had stability issues but only because all the components are on the same server. Once we worked out the kinks of first time R2 users, the platform seemed fairly stable.

Scalability Issues

We did not encounter issues with scalability since we architected the solution to scale out enough to handle data.

Customer Service and Technical Support

Customer Service:

Oracle is pretty good about helping as long as you have the solution built according to their specifications. The trick with support is making sure the hand-offs are done in a timely manner since you may start with someone from a 6 time zone difference. I always get the duty manager involved with critical issues so that these gaps are addressed.

Technical Support:

Depending on who you get, some of these folks are really sharp and there are some still learning the product.

Previous Solutions

We used Microsoft ILM and FIM to manage our identity management provisioning and used Symphony for our Access Management side. We made the switch because Oracle offered a more robust solution for us to become a shared service for Identity Management.

Initial Setup

As with any Oracle product, it's never straightforward. We knew what goals we needed to achieve but the challenge was having numerous design sessions to cover the possibilities, risks, and impacts in order to achieve those ambitious goals.

Implementation Team

We had a combination of both in-house and outside professional services to help. I would rate our outside expertise very well.

ROI

Too early to determine at this point in time but we have some ROI on the deployment side by shaving 6 hours per environment setup by using automated installations.

Pricing, Setup Cost and Licensing

Not including licence, we had a generous project budget to set-up and replace our legacy platform. The day-to-day cost is based on 3 people we have to support it. Of course our team & infrastructure is growing so the cost will rise by nature of supporting the service.

Other Solutions Considered

We evaluated products such as at Microsoft, Okta, CA, and IBM. The Oracle platform was more aligned with our business road maps and meets the desired capabilities the business needs.

Other Advice

Get people who have performed R2 installations and designs. This is important because if it's not done right the first time then you will be spending a lot of time either fixing issues or having to re-build everything. When you have such a robust system such as this, it gives you many ways to architect solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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