Oracle OBIEE Review

We've replaced a lot of manual processes, e-forms with automated interfaces, and reports.


What is most valuable?

  • Delta extracts
  • Scheduler
  • Multiple delivery options
  • Word and Excel integration to create report templates

How has it helped my organization?

A lot of manual processes, e-forms and paper forms were replaced by automated interfaces and reports.

What needs improvement?

Customer support and documentation.

For how long have I used the solution?

I've used it for 15 months.

What was my experience with deployment of the solution?

No, we're using the cloud service.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

There are slow processing times sometimes, and with it being a cloud solution, the infrastructure is out of our control.

How are customer service and technical support?

Customer Service:

4/10.

Technical Support:

3/10.

Which solution did I use previously and why did I switch?

No, we were switching from manual business processes.

How was the initial setup?

It was quite complex, due to many business-specific requirements. OTB extracts and reports couldn't be used, so customized ones were created.

What about the implementation team?

Two external vendors, one from the US with a high level of expertise and one from Australia with a medium level of expertise.

What other advice do I have?

It's a good product with a lot of functionality, customization, a relative easy-of-use.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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