- Delta extracts
- Multiple delivery options
- Word and Excel integration to create report templates
A lot of manual processes, e-forms and paper forms were replaced by automated interfaces and reports.
Customer support and documentation.
I've used it for 15 months.
No, we're using the cloud service.
No issues encountered.
There are slow processing times sometimes, and with it being a cloud solution, the infrastructure is out of our control.
No, we were switching from manual business processes.
It was quite complex, due to many business-specific requirements. OTB extracts and reports couldn't be used, so customized ones were created.
Two external vendors, one from the US with a high level of expertise and one from Australia with a medium level of expertise.
It's a good product with a lot of functionality, customization, a relative easy-of-use.