What is most valuable?
- Dashboards - Thousands of users get the exact information that is relevant to them.
- Agents - The system automatically sends information when you need it.
- Answers - Power Users (aka Data Scientists) investigate the data.
- Integration - Analyse any data and present it in any format.
How has it helped my organization?
Implementation has led to a complete change in the way we create and consume information. People no longer spend hours creating spreadsheets; they now make informed decisions.
What needs improvement?
Right now, there's no ability to add comments to the dashboards. We'd like to be able to do that.
For how long have I used the solution?
I've been using it for 16 years.
What was my experience with deployment of the solution?
It's very easy to install.
What do I think about the stability of the solution?
The 12c version is much more stable than previous versions. We've had no real issues with instability.
What do I think about the scalability of the solution?
The system will scale out easily to thousands of concurrent users. We've had no issues with the inability to scale.
How are customer service and technical support?
Oracle provides good support, but the community is the place to go. Online experts, bloggers, conferences and the ACE program all contribute to a huge knowledge pool.
Which solution did I use previously and why did I switch?
Microsoft Office products are great, but they don't scale to billions of rows.
How was the initial setup?
You can go from download to fully-installed in just a couple of hours.
What's my experience with pricing, setup cost, and licensing?
Negotiate hard! These products are not cheap.
Which other solutions did I evaluate?
I also looked at Power BI and Cognos.
What other advice do I have?
Bring in an expert -- someone with real experience and who's independent.