What is most valuable?
We found, most valuable, the ability to view all the information about all of our Items (previously in 8 different systems) in one screen. Additionally, the integration tools allowed our IT staff to quickly learn, and implement, the interfaces necessary saving us from spending for outside consultants.
How has it helped my organization?
We are now able to search the PDH *Product Data Hub" and remove duplicate items. There are several ways to generate reports, look and compare, than we previously had. This is allowing us to reduce redundant inventory and improve cash-flow.
What needs improvement?
Some of our users are very picky. This is common, but almost none like the out-of-box report writing, specifically the Ad-hoc reports. I liked it, but he probably drives an Audi.
What was my experience with deployment of the solution?
Managing the Identity Server which was bundled with the Application server, proved menacing. Eventually the issues stabilized.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
7 out of 10. Technical Support
8 out of 10
Which solution did I use previously and why did I switch?
How was the initial setup?
Complex, like most other generic ERP systems.
What about the implementation team?
both... very mixed experience level, but everyone picked up their pieces and ran with them.