What is our primary use case?
Primarily we use Oracle Engagement Cloud for our sales process. We have still not used the services feature. We have been using territory management because our company is located globally, territory management has been really good. We have been using the quota management feature as well. The account management feature has been working well because of the 360-degree world view. I like this product because I have been working with this product since its early age.
How has it helped my organization?
Better key account management. We are able to look at all the accounts and monitor whatever is happening with the account with a particular task or appointment. We are more aware of the account based on the contacts we have and because we have the primary contacts recorded so that we are able to manage the call very well.
What is most valuable?
Territory management and quota management have been the most valuable features. We are able to evaluate what the achievement is versus what the quota is. We're able to see the achievement versus quota for each and every sales rep. That has been really helpful for us.
What needs improvement?
Closed opportunities are typically created at order management but we don't have one single way wherein we can do it because the closed opportunities stay as closed, and the orders have to be created individually. I would like for them to develop a feature in which there would be a button in which we can create an order from the opportunity created itself.
The incentive compensation part could be still better. I'm trying to work on that now. It could be more user-friendly. User-friendly in terms of creation of plans, the compensation plans, compensation formulas, what we write the expressions with. User-friendly, so that the companies or the customers could create their own compensation plan. Otherwise now, they'll have to rely on the implementation partner.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I am currently very happy with the stability of the application.
How is customer service and technical support?
We never used technical support for this.
Which solutions did we use previously?
When I joined my company we weren't using a solution but I insisted on having Oracle Sales Cloud for our organization. I have used it in the past, and I come from an Oracle Consulting company itself. Oracle stays on top of my mind which is one reason we chose it. Second reason we chose this solution is because of the stability of the product. The third reason is because of the cost. Now, with respect to the cloud, the cost incurred will be less.
How was the initial setup?
The initial setup wasn't straightforward. It was not highly complex either, it was a moderately complex implementation.
What other advice do I have?
I would rate it a nine out of ten because there's room for improvement but otherwise, I'm very much satisfied with the product.
I would suggest to someone considering this solution to, first of all, have their business process properly understood and charted out, and then understand what the product can do. They should evaluate whether Oracle is the right fit for what they're looking for. If they're looking for sales activity with very little interactivity, then they can go for other products like Oracle RightNow. They also need to understand what it is that they're looking for, and then choose the right product. Know what all features are there. They should understand what benefits they are going to get. Having said that, Oracle Engagement Cloud is a very good product for sales as well as for service.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.