What is most valuable?
Overall it is a pretty good solution.
The most valuable aspects of the solution are mainly the SOA, and the JMS patch. There are some out-of-box items that are good, and, for the most part, they do provide good plugins. We have done the integration with the ESB.
I'm very comfortable with Oracle. I have a good understanding of how the solution works.
What needs improvement?
Mainly our integrations are under JMS. We are looking at some products which have good features and performance related to the JMS. Even if tomorrow if you're planning to replace JMS with Kafka or some other product, then it will be feasible to do it very quickly. However, in Oracle, we have seen a lot of difficulties when we go to integrate Kafka with the replacement of JMS.
The personal settings are not up-to-date, in terms of orchestration. In Italy, we use SOA, however, we have faced a lot of difficulties when we have orchestration projects.
The interface console is very slow. Even in production, we need to increase the RAM or CPU. And even after that, the performance is still not good in production.
Sometimes, we have seen data loss from the EM. We can't even recover the data from the back end table. Even if we ask the Oracle support team to get a patch they're taking one or two months for the production issue to resolve. These issues are killing the business and productivity. For this reason, management decided to replace Oracle with some other products that are also based on the current application - such as SAP and TIBCO. We're updating our system anyway, so it is a good time to get rid of Oracle.
With Oracle right now, we have to hire more people in the support team to look into all the issues we're facing. That is killing our delivery times and everything.
If I want to do certain integrations or use certain plugins, it occasionally can be really difficult to do the configuration in Oracle Service Bus.
For how long have I used the solution?
I've been working with the solution for about 12 years at this point. It has been over a decade.
How are customer service and technical support?
Technical support hasn't been too good as of late.
They say that they are good in terms of dealing with an existing issue. If you highlight it, they can quickly respond with the patch or they can respond with the previous tickets. However, with the new tickets, they will acknowledge your tickets, yet they take forever to actually resolve them.
Which solution did I use previously and why did I switch?
I've only ever really worked with Oracle products. I did not previously use a different solution.
What's my experience with pricing, setup cost, and licensing?
The cost is reasonable. The price is fine. However, you need to see results from support. When issues pop up in production, delays in support can lead to revenue loss. For this reason, our company is looking into other options. The solution isn't worth the price if it's costing you money in the long run.
Which other solutions did I evaluate?
Right now, we're doing some due diligence before buying a product. The concept is the same in all the products, only the components are different, the way of integration also are different but the concept is same with the ESB. That's what we are discussing with the technical team. We might look at TIBCO or other things such as MuleSoft.
What other advice do I have?
We aren't using the latest version of the solution. We're working on an older one right now.
After more than a decade of working with the product, I can say that it is a pretty good solution. That said, before buying, a company needs to take into account their overall infrastructure to understand the volume of data they will need to process, et cetera. Based on those requirements, you'll need to find a product that works for you.
While I like Oracle, there's no denying the support issues.
Overall, I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?