Oracle Service Cloud Review

Scales well and is fully managed by Oracle, but the user experience needs to be improved

What is our primary use case?

This product is used to provide and kind of service that is related to customer support.

What is most valuable?

Everything is managed by Oracle, so they have security in place. We rely on the vendor for that.

What needs improvement?

Oracle has to work on the interface for this solution. The user experience has to be much better.

They have to work on integration with other systems.

For how long have I used the solution?

I have been using Oracle Service Cloud for the past four years.

What do I think about the stability of the solution?

This is a stable product and I plan to continue providing it.

What do I think about the scalability of the solution?

This is a scalable product, given that it is a cloud offering.

How are customer service and technical support?

Technical support from Oracle is available if we have any issues.

How was the initial setup?

This is a cloud offering so you don't have to install it.

What's my experience with pricing, setup cost, and licensing?

This is definitely an expensive product compared to others on the market. There are no fees in addition to the subscription model.

What other advice do I have?

I can recommend this product to people with the right budget.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Highlights
Pros
Everything is managed by Oracle, so they have security in place.
Cons
The user experience has to be much better.
Pricing Advice
This is definitely an expensive product compared to others on the market.
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