Oracle Service Cloud Review

I like the self-service feature of the customer portal


What is our primary use case?

We implemented Oracle Service Cloud for a building management company. They were very happy as their customers were able to call, chat and email their issues and these were closely monitored and were tracked regularly for resolution.

How has it helped my organization?

Being the platinum partner of Oracle, we did the implementation for this client thus making the system work beyond their expectations.

What is most valuable?

  • Self-service through the customer portal
  • Knowledge management
  • Omni-channel through CoBrowse
  • CTI
  • Chat, etc.

What needs improvement?

Their mobile application for this product could be made more attractive as it currently has little functionalities.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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