What is our primary use case?
We primarily use this product for integrating with Salesforce and SaaS applications that our company uses for quality. We also have other legacy applications, and now, we are integrating the tool with our internal applications. We are also using Oracle B2B, which is part of SOA.
What is most valuable?
The most valuable features are the dashboard and audit trail
They have a good auditing feature.
What needs improvement?
There are networking and firewall issues that tend to delay our projects. I believe that is the case with any middleware.
The documentation and details can be a little better, and more user-friendly. They supply lots of documentation but finding what we need is challenging at times.
There is room for improvement in terms of support.
In the next version of this solution, I would like to see improvements made to the test environment for real-time testing. There is a lot of new software that isn't there until you deploy, which means that you cannot test real-time.
For how long have I used the solution?
We have been using the Oracle SOA Suite for three years.
What do I think about the stability of the solution?
It has been stable for us, so far.
What do I think about the scalability of the solution?
We do not have many integrations. We have a very small team and we have four or five consultants working for us. Together with a couple of people in our organization, there are six or seven people who have access to manage.
How are customer service and technical support?
The technical support from Oracle is good, although it can be better.
How was the initial setup?
The initial setup is not very complex.
Our scenario is different. We do not have write access in our production environment, so we have to depend on Oracle Managed Services. Because they have to make the changes, it gets a little bit delayed. If we had the write permissions then it wouldn't be an issue.
What about the implementation team?
Our in-house team deployed it.
Which other solutions did I evaluate?
When I began working with this product three years ago, the company already had Oracle EBS and other Oracle software that was already in use. We recently evaluated other products but we thought it was the best option to go with Oracle.
One of the reasons is that there is a lot of code involved, and we would have had to write everything into the new software.
What other advice do I have?
This is a good product and I can recommend it to others. That said, there are a lot of new products that are coming onto the market, including open-source solutions. If people are starting from scratch then I would recommend evaluating several of them.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?