What is most valuable?
With relation to integrations, we have a few cloud solutions. We have Salesforce which we need to connect to. We have Taleo, an Oracle recruiting tool. So to connect to both of those, we try to use the SOA Suite.
The SOA Suite is a very reliable solution. We have a clustered environment, like in our production instance. So even if one of the services, or one of the clusters goes down, we still have the other cluster remaining up. So we are very happy with the SOA Suite.
What needs improvement?
Right now, we plan to go into the 12C version of it, at this point, we're doing a side-by-side upgrade. We like a few features of the 12C version which we are coming up with. The Salesforce adapter, which comes along with it, and as we keep growing and want to add more services, we will be looking at the new features which are available in 12C.
What do I think about the scalability of the solution?
As of right now, currently we do not have too many composites. We have probably around 20 composites in each instance. We have three different domains. If we need to scale it higher, we should be able to do that pretty nicely.
How are customer service and technical support?
We haven't encountered too much trouble, architecturally, as an issue. What we have had is developer issues, but we have our partner who takes of that. So we had them create the Oracle SR and take care of it.
Which solution did I use previously and why did I switch?
We keep wanting to be at the top of the industry level. So that's the reason we keep going to the latest solutions available, and Fusion Middlware is one of them.
What about the implementation team?
We had another partner, because we had no idea about SOA Suite. So we had another offshore vendor who helped us do the initial configuration, sessions of going through the architecture sessions and now we have become comfortable with it.
Which other solutions did I evaluate?
At this point, since we are now an Oracle shop, we were only looking at the Oracle SOA Suite. And we had to integrate a SOA gateway as part of EBS, but that wasn't an entire solution for our SOA needs. But SOA Suite provides us with that, and that's how we went there.
What other advice do I have?
I would rate it an 8. The reason being, I didn't want to give it a higher rating is because it's a little bit complex. It takes a little bit of time to get used to it, and to figure out and find the actual developers who can work on the solution. Like the processes and stuff. And that's basically why I would rate it a 8.