Oracle SOA Suite Review

Scalability is a strength, and customer support is responsive.


What is most valuable?

The following features of this product are the most valuable to me:

Integration to underlying applications and technologies via its OOTB adapters
Scalability of deployed solutions
Business Process Management (BPM)
Business Activity Monitoring (BAM)

How has it helped my organization?

For my most recent customer, we automated an accounts payable process that integrated four different ERPs into an approval process.

What needs improvement?

Customers experience issues standing up environments. Unless an experienced administrator is involved, having an environment that is clustered and load balanced requires quite a bit of time. There are third-party tools to automate this configuration, but there is nothing currently out of the box to ease difficulty the installation issues customers run into.

For how long have I used the solution?

I have used this solution for 8+ years.

What do I think about the stability of the solution?

SOA has been stable through the years, other portions of the suite have had issues when they rolled out. Customer support is very responsive when issues are found and the product is stable.

What do I think about the scalability of the solution?

Scalability is one of the strengths of the product. We did not encounter any issues with scalability.

How is customer service and technical support?

I know others with issues, but our experience has been that they have been outstanding. Escalations are handled timely and the expertise of the support techs we've been assigned has been outstanding.

Which solutions did we use previously?

I did not previously use a different solution. We works exclusively with Oracle SOA Suite.

How was the initial setup?

This is a complex environment so unless an experienced administrator is involved, having an environment that is clustered and load balanced requires quite a bit of time. There are third-party tools to automate this configuration, but there is nothing currently out of the box to ease difficulty the installation issues customers run into.

What about the implementation team?

The vendor team was not used. Full disclosure - I work for a consulting company and we were brought in to facilitate the BPM and integration aspects of the project.

What other advice do I have?

Get training up front. Hire an experienced administrator. Bring in experienced consultants to help on the initial project to help mentor and provide best practices.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We have a long relationship with Oracle as a consultant to their customers.
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