Oracle SOA Suite Review

It integrates with a wide variety of other solutions.

What is most valuable?

The most valuable feature is its capability to integrate with a wide variety of other solutions.

How has it helped my organization?

We have been able to automate a lot of manual processes for our invoicing.

What needs improvement?

I’d like to see more integration with Salesforce. That's one thing that I think they're still in the inception phase. I think a more robust solution for Salesforce would be good.

What do I think about the stability of the solution?

It’s pretty robust and stable.

What do I think about the scalability of the solution?

One of the reasons why we went to Oracle SOA Suite is its ability to scale out to all the different platforms and technologies. I think it's doing pretty well. We have integrated with a couple vendors right now, and we plan to integrate another five or six in the pipeline.

How are customer service and technical support?

Technical support has been pretty good. The Oracle support team has seemed to be pretty knowledgeable about the SOA Suite. They have provided proper support every time we've called.

Which solution did I use previously and why did I switch?

We were not previously using any other solution. We evaluated this and a couple of other things, and when we did all the metrics and everything else, SOA Suite came out on top.

How was the initial setup?

Initial setup was pretty straightforward, but we had one of the Platinum Partners come in and actually install it. They knew how to do it and there was pretty minimal involvement from us.

Which other solutions did I evaluate?

We thought about building a custom solution and also looked at Microsoft. We decided to go with Oracle SOA Suite just because it was already pre-built and it was mature enough that it had all the capabilities we were looking for.

When I’m looking for a vendor such as Oracle to work with, I evaluate product maturity and support highly.

What other advice do I have?

Look at all the integration adapters that SOA Suite offers. If those are the integration points that you wish to integrate with, I think it's the right solution. If there are some that are still in development or whatever, such as the Salesforce one, then you should probably consider something else.

There's a little bit of room for improvement, as I’ve mentioned, on the Salesforce side. Other than that, I think it's doing what it's supposed to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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