Oracle SuperCluster Review

Use and implementation is easy.

What is most valuable?

The most valuable feature is its ease of use and implementation.

How has it helped my organization?

The amount of consolidation you can do to a single platform is a benefit to my organization.

What needs improvement?

Out of the box, configuration could be made simpler. The new MiniCluster has the virtual assistant that configures the platform, whereas the SuperCluster does not.

What do I think about the stability of the solution?

I have not had any stability issues at all.

What do I think about the scalability of the solution?

The problem with the scalability at this point is that, while it is field upgradable, in order to do a field upgrade at this point in time, the entire SuperCluster has to be rebuilt. They're working on a solution to have field upgrades available so that it doesn't require being rebuilt. However, at this point in time, that's the only option. Previously, that wasn't even an option. Once you bought the SuperCluster, it was stuck in the configuration that you bought it at for its entirety of its lifetime.

They have improved it, but they still have some work to do.

How is customer service and technical support?

With technical support, when we open a ticket, it gets resolved in a timely fashion, and I am happy with the resolution, absolutely. One of the benefits of being with the SuperCluster is that it's all Oracle. The hardware’s Oracle, the OS is Oracle, the database software is Oracle, the application software is Oracle. Everything is all Oracle. You only have one throat to choke whenever it comes to support. They provide a one-call resolution process, where you open a service ticket and they will get together any of the back-office disciplines that they need to in the support groups.

How was the initial setup?

Installation and deployment has some complexities. You have to know all of your networking requirements ahead of time. You have to know all of your host names. You have to know how the domains are going to be set up ahead of time. Then, you have to work that configuration worksheet with Oracle ACS services to have their engineers actually configure the install. Then, an ACS engineer has to come on-site and perform the install.

If you follow these steps, it's pretty straightforward. They've got the process down so that they lead you through step by step. It's still a process that would be easier to configure if most of the configuration could be done on the customer side without the intervention of ACS resources.

Which other solutions did I evaluate?

We were looking at the Exadata system, but the customer decided that they really needed to be able to put their applications with their database. Whenever you're dealing with a solution that isn't totally database-centric, then you need to look at something that can handle database as well as applications. The SuperCluster is the logical option because it does both.

What other advice do I have?

The biggest hurdle is getting all of the power and networking requirements in place in front of the purchase. Once you purchase, expect at least 12 weeks to have everything in place before you can actually begin implementing the SuperCluster. The SuperCluster will arrive, but all of the other infrastructure components will have to be placed before that can happen.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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