Oracle WebCenter Review

WebCenter is OK, but we're not very happy with the API because when the devices come from the customer, they're not currently able to scan and read properly.


Valuable Features

The most valuable feature for us has been the ability to use it for planning our API, work orders, and PO stored in just one instance. It's been difficult integrating it for our applications, but we've been able to go live with PO and it's working.

Improvements to My Organization

It's helped us in a couple of areas. First, it's increased our efficiency, and second, it's eliminated human errors. Previously, requests were sent out on paper, although a certain percentage of them had to be manually entered into the system. This resulted in lots of errors and it required a lot of labor. With WebCenter, we can scan and capture all the information correctly, which is then imported into the system automatically. This means that there's no human interaction between WebCenter and the system, so it eliminates labor and headcount, and increases efficiency.

Room for Improvement

We are OK with WebCenter, but we're not very happy with the API because when the devices come from the customer, they're not able to scan and read properly. We're working with Oracle on this issue right now.

Deployment Issues

We've gone live with WebCenter, but we haven't been able to use the API, so we're still in the process of implementing that. We're having a hard time and feel that Oracle could offer us more support to resolve the issue.

Stability Issues

We have a lot of pain with instabilities and are not getting enough support from Oracle.

Scalability Issues

We are in the learning stages, so we don't know much about WebCenter in terms of its ability to scale for our needs.

Customer Service and Technical Support

We are having a hard time getting proper support to help us complete our implementation.

Initial Setup

It seems complex for us, especially since we aren't getting enough support from Oracle for the setup.

Implementation Team

We're setting it up with our in-house team and we're trying to get Oracle to provide us with support in doing so.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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