PagerDuty Review

We use it in conjunction with other solutions so that the on call and backup get paged if something is down.


What is most valuable?

The outbound calling feature is a feature that I find a lot of value from.

How has it helped my organization?

We use this in conjunction with SolarWinds so that the on call and backup get paged if something is down. Before with just SolarWinds native alerts, we missed some critical alerts.

What needs improvement?

I would defiantly like to see more integration with other systems. This would really add some value for us.

For how long have I used the solution?

1 year.

What do I think about the stability of the solution?

We haven't had any issues with stability.

What do I think about the scalability of the solution?

So far the product has scaled as we have needed it to.

How are customer service and technical support?

As we haven't had any issues we have not had to call customer service yet.

Which solution did I use previously and why did I switch?

SolarWinds.

How was the initial setup?

Set up was straightforward as it integrated with SolarWinds right out of the box.

What about the implementation team?

In-house.

What was our ROI?

Because of this product we have less business critical applications being down for lengthy periods, which is invaluable.

What's my experience with pricing, setup cost, and licensing?

The price just increased, so the value to dollar went down a little bit. The previous price was about the sweet spot per person.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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