PagerDuty Review

It allows us to reduce the knock, as in how the centralized automated workflow manages urgencies and alerts.

What is most valuable?

I really like the reporting aspects of the solution; they are absolute.

How has it helped my organization?

It allows us to reduce the knock, as in how the centralized automated workflow manages urgencies and alerts. This is a big benefit to any company using the product.

What needs improvement?

I’d like to see some kind of supervising element, the functionality to resolve and allow people to be alerted for supervisors. I don’t think that they are going to address this.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

It is definitely stable. Over the course of using it for four years, I haven’t experienced any issues with instability at all.

What do I think about the scalability of the solution?

The product is very scalable and I think others would agree.

How are customer service and technical support?

I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in my opinion.

Which solution did I use previously and why did I switch?

In the companies I have been at, the only product used was PagerDuty.

How was the initial setup?

It was pretty straightforward; it takes around two weeks to get done.

What about the implementation team?

We implemented it with our in-house team.

What was our ROI?

It is a great product for routing tickets and alerts, so it saves invaluable time.

What other advice do I have?

I would highly recommend to sign up to what you need, then if you need anything else you can start branching out.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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