PagerDuty Review

It has increased the availability of networks to users and therefore decreased operational costs​.

What is most valuable?

  • Automated scheduling
  • Escalation
  • Text to voice

How has it helped my organization?

It has increased the availability of networks to users and therefore decreased operational costs.

What needs improvement?

It always needs more integrated applications, especially if you are not a software developer. It's mostly geared towards application providers.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

There were no technical issues. It just integrates and works.

What do I think about the stability of the solution?

Up-time is pretty good. They send out an email if there was an outage and don't try to hide it. There was a hacking incident as well last year, but they handled it.

What do I think about the scalability of the solution?

If implemented correctly there won't be any issues. Our set-up mimics the departments of the company and therefore grows with it.

How are customer service and technical support?

Customer Service:

It's pretty good. Never had an issue with response times.

Technical Support:

I've never required any, it just works.

Which solution did I use previously and why did I switch?

We previously just used emails and text messages. We required voice-based phone calls and scheduling for alarming of outages.

How was the initial setup?

It was straightforward. In basic terms, if you send PagerDuty an email, it will call you and read it to you. And if you use PagerDuty, so will your toaster.

What about the implementation team?

It was done in-house. It was easily adopted by internal processes.

What was our ROI?

Having an automated system to get the right person out of bed when required is priceless. The first time you know about an issue before your customer does it paid for itself.

What's my experience with pricing, setup cost, and licensing?

It's per user per month. Just sign up people that are required and not every manager just because. It can get expensive.

Which other solutions did I evaluate?

Other text to voice products were evaluated but the combination of features is what stands out.

What other advice do I have?

Give it a try. It's simple and easy. Use the apps, they are great and fun.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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