PagerDuty Review

It has increased the availability of networks to users and therefore decreased operational costs​.

Valuable Features

  • Automated scheduling
  • Escalation
  • Text to voice

Improvements to My Organization

It has increased the availability of networks to users and therefore decreased operational costs.

Room for Improvement

It always needs more integrated applications, especially if you are not a software developer. It's mostly geared towards application providers.

Use of Solution

I've used it for four years.

Deployment Issues

There were no technical issues. It just integrates and works.

Stability Issues

Up-time is pretty good. They send out an email if there was an outage and don't try to hide it. There was a hacking incident as well last year, but they handled it.

Scalability Issues

If implemented correctly there won't be any issues. Our set-up mimics the departments of the company and therefore grows with it.

Customer Service and Technical Support

Customer Service:

It's pretty good. Never had an issue with response times.

Technical Support:

I've never required any, it just works.

Previous Solutions

We previously just used emails and text messages. We required voice-based phone calls and scheduling for alarming of outages.

Initial Setup

It was straightforward. In basic terms, if you send PagerDuty an email, it will call you and read it to you. And if you use PagerDuty, so will your toaster.

Implementation Team

It was done in-house. It was easily adopted by internal processes.


Having an automated system to get the right person out of bed when required is priceless. The first time you know about an issue before your customer does it paid for itself.

Pricing, Setup Cost and Licensing

It's per user per month. Just sign up people that are required and not every manager just because. It can get expensive.

Other Solutions Considered

Other text to voice products were evaluated but the combination of features is what stands out.

Other Advice

Give it a try. It's simple and easy. Use the apps, they are great and fun.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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