PagerDuty Review

One of the most valuable features is the ease of overriding schedules for on-call swaps.


Valuable Features

  • Easy to ACK
  • Easy to read UI
  • Custom notification
  • Easy to override schedules for on-call swaps
  • Easy integration with Nagios

Improvements to My Organization

It's improved our organization by making the on-call lifestyle less stressful. It also improved the response time.

Room for Improvement

Smartphone App can be flaky sometimes. Feature request: it would be nice to see an alert history by clicking on a host or some means to make it very easy to view alert history.

Use of Solution

We've used it for approximately two years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

There have been no issues with the stability.

Scalability Issues

There have been no issues scaling it.

Customer Service and Technical Support

Customer Service:

It's very good.

Technical Support:

It's very good.

Initial Setup

I wasn't involved in the set-up.

ROI

It's my free time on-call off-hours, as I'm not spending as much time figuring out if an alert is real or not.

Other Advice

Go for it. Worth it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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