What is most valuable?
Most valuable features:
- Integration of all HR-related systems and processes (primary benefit)
- Interfaces with our payroll system so employee records are automatically created once they are in our payroll system (this was a custom development)
- A learning management system that is fully accessible to all employees (allowing ownership of their own learning) and is linked to their performance plans
- A recruitment system which manages large volumes of candidates and is linked to major job boards and vacancies websites making advertising of vacancies much easier.
How has it helped my organization?
PageUp has allowed us to integrate all HR systems and manage all processes associated with the employee lifecycle from recruitment through to managing performance, learning and development; also where applicable, departures from the organisation processes.
What needs improvement?
The PageUp system could be improved if it could manage independent contractors. In our sector, contractors include all people engaged by the business for project or site work who are NOT on our Payroll system; they are not technically employees.
Currently, our organization utilizes a separate software package to manage Contractor on boarding, inductions, and training. This represents significant additional financial outlay for the second system.
Most induction and training records are automatically stored in the learning management component of PageUp once the user has commenced or completed any learning content.
However, in some instances, parts of our business may develop and implement learning activities outside of the PageUp system and they may have several hundred participants in these activities. This makes manual data entry of the records very onerous.
The PageUp system could be improved through the addition of functionality where batch uploads can be conducted. Batch uploading of many hundreds of records would save considerable time and resources.
This product could be improved if it could manage contractors. That is, people who are not directly employed by your organization.
Also, if training records could be uploaded in batches (as opposed to users creating their own development records) when required, this would be an improvement.
For how long have I used the solution?
Recruitment and onboarding module – 11 years
Performance Management module – 3 years
Talent Management and succession modules – 3 years
Learning Management module – 1.5 years
What do I think about the stability of the solution?
Initially, we experienced issues with the stability of the learning management module as we migrated 50,000+ existing training records from our old system. This created issues with the back end of the system and necessitated a rewrite of the code for the records database. This took several weeks and we had already gone live.
Other aspects of the system were OK.
What do I think about the scalability of the solution?
The system has coped well with an increase in employee numbers and site locations following our acquisition of another major company.
How is customer service and technical support?
Technical support is very good. We have a dedicated Technical Account Manager (TAM) who understands our business.
Which solutions did we use previously?
Recruitment and onboarding – We previously had a largely manual system in place which became impractical as our business grew (hence the move to PageUp).
Performance management – We previously had a bespoke system in place which was not integrated with our other HR systems and became cumbersome as staff numbers grew (hence the move to PageUp).
Talent management and succession planning – We previously had some bespoke automation coupled with manual processes which we quickly outgrew (hence the move to PageUp).
Learning management – We previously had a learning management system (LMS) in place through e3Learning (a vendor) but this was not integrated with other HR systems and offered little autonomy for the end user. It was therefore difficult to promote the value of employees “owning” their development activity (hence the move to PageUp).
How was the initial setup?
Some aspects of the initial setup were quite complicated, but this was unavoidable. I refer here to the creation and upload of many hundreds of competencies, which underpin the learning management system. Otherwise, it was as one would expect.
What's my experience with pricing, setup cost, and licensing?
The PageUp solution is not the cheapest on the market, but the product is very good. The technical support received is of high quality and worth the cost alone. As with any licensing arrangement, I’d suggest you are clear about the volume of employees likely to use the system at the onset and there will be no surprises with additional costs.
Which other solutions did I evaluate?
We explored a different learning management system with e3Learning (whom we already used) and this was found to be inadequate for our needs. We also assessed some bespoke, custom-built solutions, but the cost and ongoing development of those systems was prohibitive.
What other advice do I have?
Ensure the pre-sales guys at PageUp provide all the answers to your questions and clarify with them any specific needs you may have, so as to avoid additional development charges. Also, allow your organisation enough time to implement the system appropriately. Our organisation (through necessity) hurried the implementation of one of the PageUp modules and this created a lot of unnecessary pressure for all parties.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 26 2017