What is our primary use case?
Our primary use case is for the perimeter connection of our clients in the network. Our client brings their services to their clients, and they have the option to connect to a webpage. With Palo Alto Networks NG Firewalls they can safely provide a username and password to their clients.
It is mainly on-premise, because the majority of the clients at this point want that kind of option. But many of them are already asking for the cloud option, like Prisma, for example.
How has it helped my organization?
It has improved our clients' organizations because previously the clients did not have the option to fully connect. In this solution, they have the opportunity to add services to their web page and book clients.
What is most valuable?
The feature that I have found most valuable is the connection. It's very easy for the clients to connect to their information. They use an SSL connection by BPM.
What needs improvement?
We work very closely with the vendors here and at this point they use external support.
Maybe they could add some tools and more competing services, like servers, but that would increase the cost of the solution.
For how long have I used the solution?
My company has been using Palo Alto Networks NG Firewalls for almost one year. It is new for us. We have more experience with Cisco and Fortinet.
What do I think about the stability of the solution?
In my company, I am responsible for the development of the proposal that we give to the client. We develop the spectrum and the pricing. We make presentations to the customer to explain the solution and answer questions about it.
What do I think about the scalability of the solution?
The scalability is very strong. The vendor provides has high availability.
Our clients are medium sized businesses.
Palo Alto is not a cheap solution. It is expensive. But because of its technology it pays itself back. In each case we work with the vendor to obtain a major discount for their business. I give that discount to our customer, who benefit from the services that we can bring them.
How are customer service and technical support?
This is our first dealing with Palo Alto. With other vendors we have more experience, like with Cisco and Fortinet.
Palo Alto's documentation and manuals are very complete. It's very easy to obtain the information that way.
Which solution did I use previously and why did I switch?
The client still uses Cisco, Fortinet, and Checkpoint. Palo Alto has very good administration tools which is not the case with the others. You can't compare all vendors. Also, the granularity of the information that they can obtain from the firewalls is better.
How was the initial setup?
The initial setup depends. In the case of one client, for example, they have a very complex connection of networks, which is architectural. It is integrated and we need to pick it out and include all the rules that they have and to put in the firewalls which they want to buy in the next month. That kind of job is not easy for us, not just regarding Palo Alto but for other vendors, too.
What other advice do I have?
On a scale of one to ten, I would give Palo Alto Networks NG Firewalls a nine.
I would recommend this product to others.
In terms of what advice I would give to future customers looking into implementing Palo Alto Firewalls, I would tell them that they have a good system operator in the firewalls and that it provides many tools that they can use to protect their networks. You don't find that in the other vendors.
Which deployment model are you using for this solution?