Palo Alto Networks NG Firewalls Review

It is fine normally but has issues during peak business hours and needs better load handling, VPN connectors, and support


What is our primary use case?

We were mainly using it because we had two ISP links, so it was a kind of gateway device. Whenever a link went down, the firewall used to automatically switch over to the secondary link so that the internet connectivity is kind of highly available.

What is most valuable?

It worked fine normally.

What needs improvement?

The VPN connectors should be better. We had some challenges in terms of the VPN with Palo Alto Networks NG Firewall, and that's one of the main reasons why we moved to Sophos.

Its load handling can also be improved. There were challenges when traffic was high. During peak business hours, it did not function very well. There was a lot of slowness, and the users used to complain, especially when they were connecting from outside. We even reported this to the support team.

Their support should also be improved. Technical support was a bit of a concern while using this solution. We didn't get very good support from the Palo Alto team.

For how long have I used the solution?

I have been using this solution for almost two to three years.

What do I think about the stability of the solution?

It was fine normally, but during peak business hours, it used to have challenges. We faced this issue at least two to three times a month.

What do I think about the scalability of the solution?

It is not very scalable. We had around 100 users. We had around ten people in our IT team.

How are customer service and technical support?

Support was a bit of a concern while using this solution. The support that we received was not too great, which caused a lot of issues. They were not very customer friendly.

Which solution did I use previously and why did I switch?

This was the first firewall that we used. 

How was the initial setup?

I didn't do the installation.

What other advice do I have?

I would not recommend this solution. I am sure they will come up with better models to overcome some of the challenges that we faced, but I would definitely not recommend this particular model.

I would rate Palo Alto Networks NG Firewalls a six out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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