What is our primary use case?
The solution can be used in the data center it can be used as perimeter firewalls and gateways as well. It can be used anywhere. From the systems side, the data center side, or I typically recommend that it be deployed in a VM, as it may be able to see the internet traffic and specifically it would basically look into the details of a virtualized environment as well.
What is most valuable?
It's a next-generation firewall and it's pretty stable. You don't have to worry about if you restart it for some maintenance. It will just come back. Basically, it would come back in a straightforward manner. There are no stability issues.
The one thing that I like about Palo Alto is it's throughput is pretty straightforward. It supports bandwidth and offers throughput for the firewall. The throughput basically decreases.
Palo Alto actually provides two throughput values. One is for firewall throughput and other is with all features. Whether you use one or all features, its throughput will be the same.
It's performance is better than other firewalls. That is due to the fact that it is based on SPD architecture, not FX. It basically provides you with the SB3 technology, a single path parallel processing. What other brands do is they have multiple engines, like an application engine and IPS engine and other even outside management engines. This isn't like that.
With other solutions, the traffic basically passes from those firewalls one after the other engine. In Palo Alto networks, the traffic basically passes simultaneously on all the engines. It basically improves the throughput and performance of the firewall. There's no reconfiguration required.
What needs improvement?
Palo Alto has all the features that any firewall should have. Other firewalls should actually copy Palo Alto so that they can provide better stability, performance, and protection - at levels that are at least at Palo-Alto's.
This isn't necessarily an issue with the product per se, however, sometimes basically there are some features, depending on the customer environment, do not work as well. Sometimes some of the applications the customer has do not respond as they normally should. Palo Alto support needs to understand the customer requirements and details so that they can resolve customer queries more effectively.
For how long have I used the solution?
I've been using the solution for the past six years at this point.
What do I think about the stability of the solution?
The solution offers very good stability. I don't have issues with bugs or glitches. It's reliable.
What do I think about the scalability of the solution?
We have a variety of customers ad they all have a different amount of users. Some have 50 users. Some have 100 users. Some have 1,000 users as well. It varies quite a bit. In that sense, it scales to meet the customer's needs.
How are customer service and technical support?
I've dealt with technical support in the past. Sometimes it is good and sometimes it's not as good. It depends on the complexity of the deployment. Overall, however, I would say that I have been satisfied with the level of service provided.
Which solution did I use previously and why did I switch?
There are multiple products from different vendors, and I basically deploy different firewalls from different vendors for the customers based on their needs. The solutions I work with include Cisco, Fortinet, and WatchGuard. There are a few others as well.
How was the initial setup?
The initial setup isn't too complex. It's pretty straightforward.
The deployment time basically depends on the deployment model. If it's a VMware model, it's pretty straightforward and you can basically deploy it in half an hour to one hour.
If it is in another deployment model, for example, if it's in Layer 3, it depends on the subnet environment, how many subnets they have, or how the traffic is routing from one end to the other end, etc.
What about the implementation team?
I'm involved in system integration, so I basically deploy and manage the solution for the other customers.
What other advice do I have?
I'm an integrator. I work with many clients. My clients use both the cloud and on-premises deployment models.
I would recommend the solution to other organizations.
Overall, I would rate it at a nine out of ten.
Which deployment model are you using for this solution?