What is our primary use case?
I deploy this solution for our clients. Firewalls can be used when you want to achieve SD-WAN connectivity. In a client's VPN or site-to-site VPN, it can be used to secure networks locally. If you have an extender or server room, you can secure your IT infrastructure for your servers. The solution can be installed on edge to protect your internal network. If you have services running on AWS or Google Cloud, or Alibaba Cloud, it can be deployed there. Some clients have a hybrid kind of infrastructure. I'm a service delivery engineer and network security lead and we are customers of Palo Alto.
What is most valuable?
It's a flexible solution and integrates well with apps and other security tools like SIEM, web applications. They can share their data orchestration. It's robust and fast in terms of architecture and data processing, there aren't any bottlenecks.
What needs improvement?
The interface could be improved visually and simplified. It sometimes feels like some of the features are hidden and not easy to find.
What do I think about the stability of the solution?
This is a very stable solution.
How are customer service and technical support?
In terms of technical support, I've noticed that as long as you have an enterprise license the support is good.
How was the initial setup?
For a beginner, the initial setup might be somewhat complex because the interface is a bit different, so there's a learning curve. It's not that steep, and once you get it, it's okay. In terms of other solutions, the Palo Alto deployment takes longer than Fortinet, for example, because of the intricacy of the user interface. In a medium size organization, deployment can take three to four days.
What other advice do I have?
I would recommend this solution. The uptake is mostly with medium and large enterprise, it's strong there. For small to medium size businesses, the preference is usually Fortinet or Sophos. It's really about what suits the client.
I would rate this solution an eight out of 10.