Palo Alto Networks NG Firewalls Review

Good interface and dashboards and very user-friendly


What is our primary use case?

We primarily use the solution for our internal network.

What is most valuable?

The active features on the solution are excellent.

The dashboard and management console are both very user-friendly. Everything is easy to navigate.

The interface is very nice. We generally like the UI the product offers.

What needs improvement?

The ability to check cases could be improved upon. We find that most of the packets we have to directly open with the PA. Until then, it's possible that there cannot be any support.

Take, for example, the XDR. The XDR is the real power to all our solutions from PA, however, when we are using their XDR, we have directly to contact PA. It's like this for the licensing or for any technical issues.

The solution could offer better pricing. We'd like it if it could be a bit more affordable for us.

The solution should offer SD-WAN.

For how long have I used the solution?

We've been using the solution since 2016. It's been quite a few years now, at this point.

What do I think about the stability of the solution?

The solution is quite stable. We don't have bugs or glitches. It doesn't crash or freeze. It's quite good and we've been happy with it.

What do I think about the scalability of the solution?

We haven't tried to expand the solution or to scale it up. It's not an aspect of the solution our company has explored just yet. Therefore, I can't speak to its capabilities in this aspect. I'm not sure what exactly is possible.

How are customer service and technical support?

I don't have any experience with technical support. I've never had to contact them. Other colleagues would be the ones that deal with this aspect. I wouldn't be able to comment on their level of knowledge of responsiveness.

Which solution did I use previously and why did I switch?

We're also using Check Point as a firewall.

How was the initial setup?

The initials setup was pretty straightforward. It was not complex at all for us. We didn't run into any issues during the implementation.

What's my experience with pricing, setup cost, and licensing?

The licensing is paid on a yearly basis. 

The pricing could be better, however, the cost depends on the sizing of the product. The pricing, therefore, varies from company to company for the most part.

What other advice do I have?

We have a partnership with Palo Alto.

We're using the 5000 series of Palo Alto. It's a next-generation firewall. We're currently using the Management Gateway and Virtual Firewall. Also, the Endpoint Solution.

I'd recommend the solution to other organizations. We've been pretty happy with it so far.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

5220
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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