Palo Alto Networks NG Firewalls Review

An innovative platform that secures our network


What is our primary use case?

We plan to continue using this solution. Within our organization, there are roughly 1,000 employees using this solution.

What is most valuable?

We chose Palo Alto for its security features. It's quite nice. It's very user-friendly, powerful, and there are barely any bugs. 

For how long have I used the solution?

We have been using this solution for roughly two years.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

The scalability of the firewalls could be improved. You can't scale the physical firewalls because Palo Alto doesn't support clustering. 

How are customer service and technical support?

The support could be improved. They could be faster.

They have a multi-layer model of support. If we're experiencing any issues, we have to go to our local partner. If our local partner can't help, then we have to go through a distribution layer that's certified from Palo Alto. If our issues can't be fixed, they will escalate them to the vendor. This can be quite annoying, to be honest.

With Cisco, for example, you can open a ticket directly with the vendors themselves, and they can escalate it internally, which is much faster.

Which solution did I use previously and why did I switch?

We used to use Juniper Firewalls.

How was the initial setup?

The initial setup is quite straightforward. 

What about the implementation team?

We deployed this solution with some help from our local partners. Overall, deployment took a couple of days. A team of three deployed this solution.

What's my experience with pricing, setup cost, and licensing?

This solution is quite expensive.

What other advice do I have?

I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

Version 9
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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