Palo Alto Networks NG Firewalls Review

Feature-rich, user-friendly and very stable

What is our primary use case?

We primarily use the solution for traditional firewalling. We use it for VPN connections -  especially now that people are doing work from home. This solution is our VPN gateway.

What is most valuable?

The solution has a lot more features than other firewall solutions, including Cisco, which we also use. It's very rich. There's so much there and we don't use a lot of it, although it is nice to have the option.

The solution itself is very user-friendly and quite easy to use.

You just need a web browser to manage it, unlike Cisco, which requires another management system.

The solution is quite stable.

The initial setup is pretty straightforward.

What needs improvement?

The scalability is limited and depends on the size of the firewall that you will buy. 

The solution is very expensive. There are cheaper options on the market.

For how long have I used the solution?

I've been using the solution for three years at this point. It's been a while. I have some good experience with it at this point.

What do I think about the stability of the solution?

The solution has proven itself to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance.

What do I think about the scalability of the solution?

The solution can only scale according to the sizing that a company has purchased. It depends on the size of the firewall that you will buy. For example, right now, we have this firewall with 24, which means our scalability is limited to 24.

They do have higher-end models for companies that have planned for bigger deployments.

At this point, we have about 200 users and three admins.

We're happy to use it for our perimeter firewall and so we are not planning to change it anytime soon.

How are customer service and technical support?

Technical support is okay. We have local vendor support. Whenever we have an issue, we contact them and they help us open a ticket with Palo Alto.

Which solution did I use previously and why did I switch?

We use both Palo Alto and Cisco as our firewalls. We use them both at the same time.

How was the initial setup?

The initial setup has the same amount of difficulty as, for example, a Cisco setup. Regardless of if it's Cisco or Palo Alto, it will all the same level of effort. However, the use cases will be different from one another.

That said, the whole process is pretty straightforward.

We have three admins on our team that can handle setup and maintenance responsibilities. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is quite high, especially if you compare it to Cisco or Juniper.

The solution is subscription-based. Users can pay monthly or yearly. We pay on a yearly basis.

What other advice do I have?

We are Palo Alto customers and end-users. We don't have a business relationship with the company.

We work with the 3000-series and tend to use the latest version of the product.

I would recommend the solution to other organizations if their budget supported buying it. Cost-wise, they are on the high side. 

Overall, on a scale from one to ten, I'd rate the solution at an eight. We've largely been satisfied with its capabilities. 

Which deployment model are you using for this solution?


Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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