What is our primary use case?
Basically, it is for protection and security. We are using it to make sure that our network is as secure as possible. We are able to evaluate each stack in each pocket and take certain actions as needed when we look into some of the content of the payload.
We have on-prem deployments, and we also have SaaS-based services.
What is most valuable?
Mechanically, all firewalls work in a similar fashion, but what makes Palo Alto different is that it also has some of the threat hunt capabilities. It is a little bit better than other vendors.
What needs improvement?
As things are evolving, we want to make sure that Palo Alto is able to keep up with what is going on outside. They should continue to do more intelligence-related enhancements and integrate with some of the other security tools. We want to have a more intelligent toolset down the road.
For how long have I used the solution?
We implemented this solution last year.
What do I think about the scalability of the solution?
We currently have 25,000 users. Its usage won't increase a lot, but IT is changing very rapidly, and it would depend on the security model towards which we are moving.
How are customer service and technical support?
Palo Alto provides pretty good support.
How was the initial setup?
It is straightforward. The deployment duration varies because there are different modules and components, but it doesn't mean that we have to complete everything to make it work. For the core piece of it, it would probably take a couple of months to install, configure, and test.
What about the implementation team?
We have a vendor to help us. We have two or three people for its deployment.
What's my experience with pricing, setup cost, and licensing?
It has a yearly subscription.
What other advice do I have?
I would recommend this solution. I would rate Palo Alto Networks NG Firewalls an eight out of ten.