What is our primary use case?
We use Palo Alto for the VPN, firewalls, and the hybrid site-to-site.
We have purchased Palo Alto VM for one of our customers. It has been a year since we have been using this product.
We use Palo Alto's on-premise version for a different purpose. We are using the cloud version for our contractors to VPN to the AWS environment.
For Palo Alto on-premise, we use it more for security firewalls. On the cloud side, we use it for customer contractors to get into the AWS environment for VPN. we use native routing and native security tools that they developed already in AWS.
How has it helped my organization?
We have big team which can support Palo Alto on-premise. We have engineers which are familiar with Palo Alto products. Our customers are perfectly suited for our use case. They wanted to get onto AWS or be on the hybrid cloud. They want to keep the technology consistent across the board. Therefore, Palo Alto makes sure that they are a leader in this space. We are able to support them, and customers can take advantage of using these products, both on-premise and cloud.
What is most valuable?
What needs improvement?
On the cloud side, they need to come up with more HA solutions to support the multi-region.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is fine. The product has been running well so far.
We have about 150 contractors who log into Palo Altos. We don't put heavy stress on them, but they are working fine for now.
What do I think about the scalability of the solution?
You already can scale it if you put it in Auto Scaling groups. If you put it in a load balancer, it should already be able to scale.
We put our Palo Altos in the public VPC, then we have contractors come over the Internet and VPN into the Palo Altos to get into the AWS environment.
How is customer service and technical support?
It depends on the person you get on the call from technical support, but many times I have gotten good people on the call. Sometimes, you get some bad experiences. Most of the time, it has been good.
How was the initial setup?
It is easy to install. You buy it on the AWS Marketplace, then you just install it. You have already purchased the license and everything else. It is easy to configure and use.
What's my experience with pricing, setup cost, and licensing?
The purchase process through AWS Marketplace was easy for us because we are partner to Palo Alto, so it was straightforward. All we need to do was purchase it from AWS Marketplace because we had a license.
AWS is available as a AMI that you can purchase from the AWS Marketplace. Therefore, you need to purchase the licensing, since it is per AMI. Then, you deploy it on a regular EC2. Then, for on-premise, you can use both Palo Alto's software and hardware. So, it depends on your usage.
Compared to other solutions, I think the pricing is efficient.
Which other solutions did I evaluate?
For on-premise, we evaluated Check Point and Fortinet.
What other advice do I have?
I would recommend the product, and tell people, "Go for it." It has not disappointed us for the purpose that we use it. It is really matured in the networking area.
Because of our use case, we didn't have to integrate the product with anything else.
The AWS side of the product is a seven out of ten rating. The on-premise side of the product is a ten out of ten for a rating.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.