How has it helped my organization?
This product/feature is an enhancement to traditional company/corporate AV and VP solutions, not a replacement. As such, it strengthens existing protections and provides significant visibility into files and applications that are moving through the company's systems.
What is most valuable?
Detailed reporting on analysis of content. The inspections are easily applied to security policy profiles and profile groups, and may be assigned on a per-rule basis.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Which solution did I use previously and why did I switch?
This is a fairly unique feature offered by Palo Alto Networks (may be comparable to FireEye). As such, it was an addition to our existing protection suites.
How was the initial setup?
Very straightforward. Basically, a few check boxes and desired behaviors.
What's my experience with pricing, setup cost, and licensing?
It is expensive, a feature more accessible to enterprise class customers, but provides an enhanced possibility that Zero- or near-Zero-day threats may be identified and mitigated. The cost of the product weighed against the potential impact of even one successful crypto malware-type exploit may justify the expense.
Which other solutions did I evaluate?
No, again this "WildFire" is a fairly unique feature. The closest comparison may be FireEye, but I have not used that product.
What other advice do I have?
Consider your level of exposure to exploits of any nature. Also, consider the impact (cost and loss of business) of even one successful exploit to help make a business decision regarding this product.
I would also advise that the decision should be considered with regard to the company's ability/willingness to provide the assets to keep abreast of these types of products and features. There are no set and forget type functions.