Palo Alto NG Firewalls Review

Good configuration capabilities, easy scaling abilities, and good functionality


What is our primary use case?

I use the solution for firewalls.

What is most valuable?

I find the configuration the most valuable.

What needs improvement?

The support in our country can be slow sometimes. It's a slow website. It could also use better customer support.

For how long have I used the solution?

I have been using this solution for 1.5 years.

What do I think about the stability of the solution?

The solution's stability is normal.

What do I think about the scalability of the solution?

My impression of the scalability is that it is easy.

How are customer service and technical support?

I contacted technical support a lot of times. Most of the time, they were pretty good, but sometimes technical support couldn't resolve the issue, and they don't know what to do.

How was the initial setup?

The setup of the firewalls has medium difficulty. On one configuration it was easy, and on another one it was hard. Sometimes it's normal to configure sometimes it's more complex. You only need one person, maybe two, for deployment at a company.

What about the implementation team?

I did the implementation myself.

What's my experience with pricing, setup cost, and licensing?

At our company, we sell the solution for another vendor, and they sell to another vendor. So our pricing is more expensive than other vendors. 

Which other solutions did I evaluate?

I didn't look at any other vendors.

What other advice do I have?

The functionality is good and so are the features. In terms of implementing the solution, I wish it was better. I would rate the solution 8 out of 10, mostly due to the technical issues I've experienced.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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