Palo Alto NG Firewalls Review

Provides a high level of security and the app ID is very good


What is our primary use case?

I primarily use this solution for the core banking network. It's for core security. So it's to protect against intrusion, to protect against any kind of cyber attack that can happen to it. It protects our core infrastructure.

How has it helped my organization?

Mostly it's improved the security side. There was no security before, and we were looking for a solution that could give us the exact capacity to do all the configurations that we need, while also providing a high level of security. 

What is most valuable?

The app ID is very good.

What needs improvement?

The support needs improvement. Also, better reporting of errors would be good.

For how long have I used the solution?

I've been using the solutions for over 10 years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability is not so good. Because if you want to upgrade, you have to change the service completely. We have about 2000 users.

How are customer service and technical support?

It's a long wait time, although sometimes it's been quicker to get them. Occasionally, the type of answers provided are not so great.

If you previously used a different solution, which one did you use and why did you switch?

We used to use Check Point, but we switched. It's because we found Palo Alto is better. Check Point is much slower, more expensive.

How was the initial setup?

The initial setup was straightforward for us. We are technology oriented, so for us, it was straightforward. No complexities. For deployment, we needed about 5 people. Maintenance is only three people. Three engineers are looking after the books.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

I would advise anyone to go ahead and understand exactly what they need. It's not because Palo Alto's cost is a little less. Depending on use, it's expensive. So they should understand the requirements first, before going with Palo Alto.

Which other solutions did I evaluate?

We previously had Check Point and eventually compared it with the Palo Alto screening, which proved that Palo Alto was the best. It was not a difficult choice.

What other advice do I have?

I would rate this solution 8 out of 10. Generating reports is not so easy. I think with support, for everyone, and for all the bank company workers, they can do that a bit better. Then maybe I would rate them higher.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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