Panaya Oracle EBS R12 Upgrade Automation Review

Customer service is extremely responsive and flexible when working with us


What is most valuable?

The collaboration supported via the use of the test recording and the defect documentation created during test events.

How has it helped my organization?

Testing may now occur at many different levels within the organization. The results and steps executed are all recorded and communicated between test parties, project managers, and leads.

What needs improvement?

There are many options within the tool to perform functions. This can become confusing and overwhelming while learning the tool and training users on its proper use.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Not technically. The issues have been adoptions from user communities.

What do I think about the stability of the solution?

Some bugs, but not stability issues.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

Customer service is a true highlight for Panaya. They are extremely responsive and flexible when working with us.

Technical Support:

It is excellent.

Which solutions did we use previously?

No.

How was the initial setup?

It was straightforward. It is a cloud solution.

What about the implementation team?

The vendor supplied us with commands to execute. The vendor walked us throug the steps and performed all steps they could possible execute on our behalf.

What other advice do I have?

The vendor is a true partner. Very responsive and flexible.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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