PanTerra Unified Communications as a Service Review

It offers multi-channel capabilities, reporting, and the ability for us to add agents or reduce counts for seasonal fluctuation.


What is most valuable?

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuation.

How has it helped my organization?

We are a start-up company. We were all over the place when we started. Now, with professional VoIP services, our communications are much better and easier. It is not about Panterra; every business should have VoIP services; Skype just doesn't do.

What needs improvement?

Nothing known immediately, as we just started using the system. However, I'd like to add one thing: The web interface isn't something I am crazy about, especially SmartBox. The mobile version is fine. The web interface certainly needs improvement.

For how long have I used the solution?

We just started using it.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very good, 8/10.

Technical Support:

Technical support is very good, 8/10, again.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup was easy.

What about the implementation team?

A vendor team implemented it.

What was our ROI?

I don't know about ROI.

What's my experience with pricing, setup cost, and licensing?

Make sure you look at the company legacy, financial stability, and history. Make sure you speak to references in the same industry.

Which other solutions did I evaluate?

Before choosing this product, we evaluated Nextiva and Vonage.

What other advice do I have?

I would recommend it, but I would encourage to do your research first.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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