Parallels Remote Application Server (RAS) Review
Allows us to publish apps for OS-specific clients, supports single sign-on and MFA protocols

Primary Use Case

Alternative to Windows RDS (terminal services) supporting internal staff and remote access.

Improvements to My Organization

Simplifies external connections with community-based organizations by allowing us to publish applications to them, accessible by current-generation HTML5 browser or OS-specific client (Windows, Android, iOS), and supporting popular single sign-on and multi-factor authentication protocols.

Valuable Features

Comparable performance to Citrix for our use case at a significantly lower cost. Straightforward installation and capable management front-end.

Room for Improvement

Improvement is needed in performance monitoring of the client's endpoint, and automatic re-connection of the client in the event of circuit disruptions (this works well generally but can present challenges).

Stability Issues

No issues with stability.

Scalability Issues

None so far, but we plan a major expansion toward the end of 2018.

Customer Service and Technical Support

We have not needed much technical support. We generally find what we need in the provided documentation or the user forums. When we have requested help, the response has been consistent with other vendors of this type (we are not on an expedited service plan).

Previous Solutions

I have used Citrix in previous organizations with good results but I lacked the budget to acquire Citrix for this implementation.

Initial Setup

Setup was straightforward. Our particular use case involved an Active Directory forest involving two data centers and three domains. User authentication against Active Directory was the easiest to set up and validate of any application installed in the last three years.

Pricing, License Cost and Setup

Pricing is clear and there are relatively few options or other pricing considerations when compared to similar products. Just be sure not to forget the Microsoft licensing that goes along with a Parallels deployment.

Other Solutions Considered

Citrix, Windows RDS.

Other Advice

Take advantage of the trial version so that you can check out its feature set first-hand, get a sense of its performance on your hardware and over your network.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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