Parallels Remote Application Server (RAS) Review
Client compatibility with many systems makes it very versatile, reporting is awesome


What is our primary use case?

We use it for remote access to applications.

How has it helped my organization?

It has been much easier to manage and has provided us with faster performance than Citrix.

What is most valuable?

Client compatibility with many systems makes it very versatile. The reporting that is included is awesome.

What needs improvement?

The customization of the web interface could possibly use some improvement. Little things, like being able to place a background image instead of just choosing from a palette of colors, would be nice.

We would like to be able to re-label the OTP (One Time Password) popup so our users can easily recognize that they are to put in their DUO code on that line. Most users see OTP and ask what that is. 

We would also like the ability to provide a popup message, such as a maintenance notification. That same notification on the Parallels client would be awesome.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

We have not needed to call in or create a tech support ticket.

Which solutions did we use previously?

We previously used Citrix, and we switched due to price, performance, and ease of management.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Just compare it to Citrix and you will see the value in it.

Which other solutions did I evaluate?

We evaluated the newer version of Citrix as well as MS Remote Desktop Services.

What other advice do I have?

Just try it out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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