Pega BPM Review

Most valuable feature is the fast prototyping


What is most valuable?

Fast prototyping.

How has it helped my organization?

Nothing compares with custom development.

What needs improvement?

  • UX
  • Business specific functionality

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Yes. Product failed to start periodically. No tolerance to DB outages.

What do I think about the scalability of the solution?

We did not have significant load, but one physical server instance was able to serve around 100 concurrent users.

How is customer service and technical support?

Four out of 10. They try to push all issues to the implementation team.

Which solutions did we use previously?

Customer decision.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

Licensing is expensive. You need to wisely select between per user and per case.

Which other solutions did I evaluate?

Appian BPM and Activiti BPM.

What other advice do I have?

Have a strong skilled architect.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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