Pega BPM Review

A premium solution with a quick setup that's robust and stable


What is our primary use case?

We primarily use the solution for business process management.

What is most valuable?

The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.

From an end-user perspective, you can build a really good user experience with the user interface they offer.

What needs improvement?

The solution could use more plugins.

The pricing model needs to be improved. Right now, it's too expensive.

For how long have I used the solution?

I've been using the solution since 2013.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is fairly scalable.

How are customer service and technical support?

We haven't dealt with technical support very much. The solution has the usual community support, which is helpful. You can also raise the usual tickets if you're a partner and if you bought the licensing. They're quick to respond.

What's my experience with pricing, setup cost, and licensing?

The licensing depends on each client, but largely they charge a yearly licensing fee.

There are extra costs, such as certification of developers that need to work on the solution. You need people with previous experience or they have to get the certification, which is basically an extra cost.

What other advice do I have?

We use the on-premises deployment model.

I'd rate the solution ten out of ten. It's a robust system that makes it easy to create your basic applications. It is a premium platform, however, so it is costly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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