Pega Robotic Process Automation Review

An intuitive workflow system, that is stable and easy to setup


What is most valuable?

The most valuable feature is the workflow. The workflow system is very intuitive.

What needs improvement?

It would be nice if they brought in some pre-defined functions such as drag and drop coding.

I would like to see an enhanced auditing feature included.

For how long have I used the solution?

I have been working with Pega Robotic Process Automation for 36 months, three years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable product.

I have a team of approximately 50 people who are core Pega developers.

How are customer service and technical support?

The community support is awesome. They answer your questions and they support them.

The technical support is okay. I would not rate them a ten, but maybe a six or a seven out of ten.

Which solution did I use previously and why did I switch?

I have used other solutions and if you were to ask me about Robotic Process Automation, I would first choose Blue Prism and Pega would be second. The last would be WorkFusion.

How was the initial setup?

The initial setup was straightforward.

It took a couple of weeks for the team to set it up.

What about the implementation team?

We have our in-house community for Pega deployment. In fact, I lead the community.

What's my experience with pricing, setup cost, and licensing?

Pricing is handled by my legal team. This is something that is out of my control or knowledge.

What other advice do I have?

For anyone who is interested in using this solution, I would suggest doing a POC, (Proof of Concept) before the implementation.

Blue Prism, is a little better.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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