PegaRULES Review

A scalable product that is easy to install and configure

What is most valuable?

The most valuable feature is the ease of deployment.

What needs improvement?

We would like to have a better ability to customize PegaRULES.

In Pega, it is very important to have good overall system performance. As such, the performance should be improved.

Better automation would be helpful because I would like to see all of the manual intervention removed.

For how long have I used the solution?

I have about five years of experience giving applications support for PegaRULES.

What do I think about the stability of the solution?

We cannot say that any application is fully stable, as it depends on the particular requirements. For example, if we have application automation then we need to make it scalable, but nothing is 100% perfect.

What do I think about the scalability of the solution?

This is a scalable product. We have perhaps 50,000 users across our clients who use it.

How are customer service and technical support?

I do not generally contact technical support. Instead, our core idea is to determine the issues and resolve them ourselves.

How was the initial setup?

It is easy to install PegaRULES. There are no major issues because we have the proper guidelines for release and configuration. The length of time needed for deployment depends on the requirements for each client.

What about the implementation team?

We have a complete in-house team that performs the implementation and deployment for our customers. This includes creating new rules and definitions, determining which policies are required, managing the system, giving support, and release management. 

What other advice do I have?

We are planning to move our system to the cloud within the next six months, so this is something that we are preparing for.

The suitability of this solution depends on the organization, but in general, I definitely recommend PegaRULES. When assessing the appropriateness of this product for a client, I would first study their requirements.

I would rate this solution an eight out of ten.

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**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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