Pentaho Review
In terms of functionality, they're not growing as fast as other companies. It's good for showing the need for BI.


Valuable Features

Pentaho Data Integration (PDI).

Pentaho Analysis Services

Pentaho Reporting

Improvements to My Organization

We developed Sales’s and HR's datamarts. So nowadays, managers of these departments can have quick and flexible response with them. I think it was an improvement, because in the past each new analyses demanded IT resources, taking time, and this doesn't occur nowadays. The final users have much more freedom to discover the information they need.

Room for Improvement

I think that Pentaho can improve a lot its UI interface and its tool for dashboard maintenance.

Use of Solution

2 years

Deployment Issues

I think the most complex are the solutions with the most hardcore implementations. Pentaho could invest more to make the life of developers’ easier.

Stability Issues

Yes, once in a while, we have to face a unexpected problem that takes us time to overcome. And it causes problems with user’s satisfaction.

Scalability Issues

No. I think the choice for Pentaho was right for my company. It fits very well for our purpose, which was demonstrate to the directors the power of BI for the business. But, now there is a perception of the benefits, and the company is become bigger. Perhaps, in the near future, I can evaluate other options, even Pentaho EE.

Customer Service and Technical Support

Customer Service:

My company has a procedure to evaluate all of our suppliers and we have questions about promptness, level of expertise, pre-sale and post-sale, effectiveness and efficiency.

Technical Support:

7 out of 10

Previous Solutions

Yes, when I started with Pentaho in 20111 I already had worked in another company that had Cognos BI Suite as a BI solution.

Initial Setup

The initial setup was straightforward. The setup was done by my team, which had no expertise with the Pentaho BI Suite. In 2 days, I was presented with the first dashboards.

Implementation Team

I implemented my first Pentaho project with a vendor team, which help us a lot, but its level of expertise could be better. In the middle of the project, we had some delays related to doubts which had to be clarified by Pentaho’s professionals.

ROI

The ROI of this product is good, because in little time you can have the first’s outputs. But it’s not excellent if compared with other BI solutions, like QlikView or Tableau.

Pricing, Setup Cost and Licensing

My original setup cost for the first project was $30,000 and the final cost was about $35,000.

Other Solutions Considered

Yes. Cognos, Microstrategy and Jaspersoft.

Other Advice

For me, Pentaho is not growing in terms of functionality, as fast as other companies in the same segment. The UI falls short and for more complex solutions, it’s necessary to have good developers. However, being an Open Source solution, I think it allows IT departments to show with low investment the importance of BI for the company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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