We've had a really excellent customer experience with it because of two main features -- it's easy to upgrade and it interfaces well with other systems. Ease-of-upgrade is important because we need to maintain the our workflow without the interruption of waiting for the system to upgrade. And we have other applications we run, so it's important that PeopleSoft can interface with them and everything works together.
Room for Improvement
There are a couple of areas for improvement, including better overall performance as well as an even quicker update process so that we have as minimal of downtime as possible. Again, it's very important that we maintain our workflow.
We've had no issues with deployment.
It's been stable. We haven't had any issues with instability.
It scales as we need and we haven't had any issues when it comes to not being able to scale.
Customer Service and Technical Support
We're in touch with Oracle support often. When we've created cases, the service has been very good. It's very consistent across all the Oracle products we use. Support is centralized in one location, so our service from them is consistently good.
The setup was easy and straightforward.