PeopleSoft Review

Its flexibility in configuration is its most valuable feature

What is most valuable?

Flexibility in configuration.

How has it helped my organization?

I have used this product at two state universities and at a private, for-profit company. It continues to amaze me at how everyone administers something like benefits and how differently the system is modified to conform to the ‘company’s’ way of doing business instead of ‘rethinking’ procedures and using delivered functionality.

What needs improvement?

Oracle is always working with its customers by using focus groups to improve the product. I think this works well.

For how long have I used the solution?

I started using PeopleSoft in an IT support role with Peoplesoft 7.5 when the product was client-based before moving to 8.9 on the Internet about 18 years ago.

What do I think about the stability of the solution?

Not applicable.

What do I think about the scalability of the solution?

Not applicable.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

Not applicable.

How was the initial setup?

Initial setup can be complex without training or use of consultants. However, once you have invested in training, the setup can be straightforward with the use of consultants. I definitely think you need to have a company ‘expert’ in every module who knows the policy and procedures and is able to ‘think’ in both a functional and technical mode to work with consultants.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

Not applicable.

What other advice do I have?

Research all possible options and ask plenty of questions as well as visiting one or two sites where the product has been installed and talk to users. Become part of the networking group.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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