Customizability that the product gives to make the end user happy.
Improvements to My Organization
Handling of documents across 30 different locations in 5 states has improved the information pipeline.
Room for Improvement
Too many companies/products have been purchased by Perceptive over the past few years with what feels like little development on currently owned products.
Use of Solution
Customer Service and Technical Support
Customer Service: GoodTechnical Support: Good
Have someone that is dedicated to support the product and make sure you have the weight management behind the product to make people switch/use the product.