pfSense Review

Cost effective, with an easy setup, but not suitable security at the gateway level


What is our primary use case?

We primarily use the solution basically for the firewall, UTM content versioning, bandwidth shaping, routing, and IPS.

What is most valuable?

The solution is an open-source product, which makes it very cost-effective.

Overall, it covers all of the requirements our organization has at this time. 

The initial setup is easy.

What needs improvement?

As an open-source solution, there are so many loopholes happening within the product. By design, no one is taking ownership of it, and that is worrisome to me.  

Integration with other products could be improved. It needs log research integrated within it to make it more useful for our purposes.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The stability is questionable. There are glitches. Since no one is really managing the solution, and no one takes ownership of it, there aren't many fixes that happen on it.

What do I think about the scalability of the solution?

We have about 500 people who are taking advantage of the solution within our organization.

The solution is quite scalable. We looked into scaling and found it would be easy enough to achieve if we decided to go ahead and do so in the future.

How are customer service and technical support?

We've never contacted technical support int he time that we have used the product. I can't speak to any level or service they provide.

Which solution did I use previously and why did I switch?

We did previously use a different solution before switching to pfSense. We originally switched to this solution due to the fact that it was so cost-effective.

How was the initial setup?

The initial setup of the solution is not complex at all. It's quite straightforward. It's also not our primary firewall. We have another solution for that. This operates as our secondary firewall, and we were able to add it rather easily into our security network.

Deployment is very quick. It only took us an hour or so to set up.

Our provider handled the maintenance for us as needed. We don't handle that in house.

What about the implementation team?

We had a few consultants and a list of vendors that assisted us in the process of procurement and implementation.

What's my experience with pricing, setup cost, and licensing?

The solution is open-source and therefore the solution is very cost-effective.

What other advice do I have?

We're just using this solution; we don't have a relationship with the vendor.

In terms of the version of pfSense we are using, we have that basic boss, 1.0 however, that is behind the firewall. The firewall which we were using is UTM1240B.

While we are satisfied with the netting features and the bandwidth controlling and routing, we find cannot expose our entire network to pfSense as there's no underlying ownership fo the product itself. We prefer a hardened firewall.

Due to the fact that it is an open-source solution, no one at an enterprise-level would ever think of putting pfSense at the gateway level or even at the main level. I would definitely recommend pfSense as the second lane of action, just not on a workload.

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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