pfSense Review

Very stable, relatively easy to set up, and offers good technical support


What is our primary use case?

We just use the solution as a straight-up firewall. There is no VPN access or anything like that. We just use it as a straight-up firewall and we run Suricata on it as a defense.

What is most valuable?

The built-in open VPN and the VPN Client Export are the solution's most valuable aspects.

What needs improvement?

I cannot recall any features that are lacking.

There's a bit of a learning curve during the initial implementation.

You do have to pay extra for better customer service.

For how long have I used the solution?

We've been using the solution for about six months. It hasn't been too long.

What do I think about the stability of the solution?

The solution is very stable. We've had zero issues. There aren't bugs or glitches. It doesn't crash or freeze. It's been reliable.

What do I think about the scalability of the solution?

I have not tried scaling, therefore, I can't really comment on how easy or hard it would be to expand the service.

There's only one person in the organization using the solution, and that's me.

How are customer service and technical support?

The tech support is excellent if you have a support subscription. If you didn't have that, you could be lining up for a while. It could be a hit or miss, whether you get someone that's actually going to help you. 

However, we have a subscription and therefore our support is always excellent. We're quite satisfied with the level of service we're getting.

Which solution did I use previously and why did I switch?

Previously, we used Dell SonicWall. There was just a high cost of licensing all the time, and, with having someone go in and troubleshoot for issues as well, it just wasn't cost-effective anymore. pfSense is simply a better solution.

How was the initial setup?

The initial setup has a bit of a learning curve. It's not complex per se. It just takes some getting used to. After the initial deployment, the other six or seven were easy. I could just copy the configuration of the other ones, change some IP addresses, and I was basically done.

What's my experience with pricing, setup cost, and licensing?

There aren't monthly or yearly licensing costs.

What other advice do I have?

We're just cusomers. We don't have a business relationship with pfSense.

We're using the latest stable version of the solution.

I would 100% recommend the solution to others. On a scale from one to ten, I'd give it a ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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