pfSense Review

There aren't any deployment issues unless there are some complex configurations.

What is most valuable?

  • Port routing policies
  • Load balancing
  • Clustering

How has it helped my organization?

We've been able to get call center traffic optimisation over multiple WAN and Point2Point Connections with a failover policy. The call center has different types of traffic (VoIP, Internet, Stream etc.) and every kind of traffic has its own policy. For example VoIP needs to be have high availability & a priority to maintain a non-stop custom service, while that of internet traffic can be lowered in priority and even cut when some WANs are unavailable to prioritize VoIP. I think that having this kind of complex configuration & tunning with a robust open solution, is a good value.

For how long have I used the solution?

  • v0.x for three years
  • v1.x for two years
  • v2.x for three years

What was my experience with deployment of the solution?

There have been no deployment issues since v0.x.

What do I think about the stability of the solution?

Yes, sometimes there are issues if there are some complex configurations. When working with load balancing ADSL modems, I've noticed that pfSense "fools" the modem and it becomes unresponsive until it is restarted. This issue doesn't affect pfSense, but it is the root cause of a hung ADSL modem.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I've never used them.

Technical Support:

I've never used them.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The initial setup is easy. This is because the pfSense setup is like a Windows installation (wizards, choose option, click next etc.) unlike some others.

What about the implementation team?

We implemented it in-house.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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