pfSense Review

Any new hire straight out of school who has network knowledge is able to operate the software without the complication of a CLI.


What is most valuable?

The easy to use GUI. Less training is required for the newcomers in IT.

How has it helped my organization?

Any new hire straight out of school who has network knowledge is able to operate the software without the complication of a CLI.

What needs improvement?

There were some bugs in the version we used.

For how long have I used the solution?

We have been using the solution for one year.

What do I think about the stability of the solution?

We had a stability issue. A handful of times the firewall box froze and needed a power cycle.

What do I think about the scalability of the solution?

We had a scalability issue. The fail over did not work automatically.

How is customer service and technical support?

Our infrastructure manager tried contacting their support but it was not helpful. Response time was bad as expected for an open source software.

Which solutions did we use previously?

FreeBSD box was an old setup from 1998, so it was time to upgrade without it being costly.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It's open source so it's free. We did not buy their hardware.

Which other solutions did I evaluate?

We evaluated Cisco .

What other advice do I have?

If your organization has the budget, go with a paid solution. We've had our days with it and went with a paid solution (another firewall) due to the company growing and we couldn't have any downtime. It would likely cost the company more money with downtime than to purchase a good quality firewall.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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