PGi GlobalMeet Review

It's improved our company by allowing our on-site service team to better communicate with each other through trainings and meetings while staying at our remote location.


Valuable Features

GloablMeet is excellent for screen sharing, trainings and meetings with a company that works remotely. GlobalMeet is a great way for our company to communicate and share new trainings and programs with everyone since we are a remote company. The onsite service team uses GlobalMeet mostly for screen sharing and trainings but the company also uses GlobalMeet for Webinars as well.

Improvements to My Organization

GlobalMeet improved our company by allowing our on-site service team to better communicate with each other through trainings and meetings while staying at our remote location. We were also able to screen share to better understand what was going on in the trainings and meetings.

Room for Improvement

When you get a large number of users on GlobalMeet is tends to slow things down a little bit but with the support group at hand things picked back up quickly. Also make sure that you are connected to a hardwire internet for better service.

Use of Solution

A few months now.

Deployment Issues

We did not encounter any issues with the deployment of GlobalMeet. Our company has never really encountered any problems when using this product.

Stability Issues

The only issue that we experienced with the stability of GlobalMeet was when we had a lot of participants on the meeting at one time it slowed things down and made it hard to stay connected.

Scalability Issues

We have never experienced a problem with the scalability of GlobalMeet. It has always worked for the needs and growth of our company.

Customer Service and Technical Support

Customer Service:

Customer Service is excellent with GlobalMeet. The support group is great and the program itself was easily accessible.

Technical Support:

I personally have not directly used Global Meet technical support but my company has and they speak highly of it. They state that they are always there to help and address the problem in a timely manner.

Previous Solutions

We have always used outlook or Lync before going through GlobalMeet for meetings to take place and it was not as easy and accessible as GlobalMeet is.

Initial Setup

The initial set up was very straightforward and easy to use when installing the apps and getting everything set up.

Implementation Team

I am not sure with the implementation as I was not involved in getting this set up for my company. Our corporate headquarters implemented GlobalMeet into the company.

ROI

The ROI I am sure is very great with our company in the ability to hold meetings and do trainings from our remote location instead of flying us all in to do the trainings.

Pricing, Setup Cost and Licensing

I am not sure about the pricing and licensing because I was not involved in this process. Our corporate headquarters did all the purchasing of GlobalMeet.

Other Solutions Considered

I am not sure if any other options were evaluated besides what we were currently using and then GlobalMeet itself. I use GlobalMeet for the meetings and trainings but I was not in charge of choosing the program itself.

Other Advice

I do not have any additional comments or advice. GlobalMeet has been wonderful and a great tool for my company to use. I would definitely recommend this product to anyone that is in need.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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